Power Faster, More Responsive Service Defining the Future of Client Service
QBOS is a fully integrated business platform creating better informed agents who deliver a higher level of customer service with greater consistency at a lower cost.
Our solution provides the tools to meet increasing customer demands while generating revenue and increasing profitability.
- Capture service requirements and turn them into intelligent, automated processes that reduce costs and rapidly deliver the best possible service experience.
- Empower key collaboration across front and back offices
- Obtain deep visibility into customer service tasks with our advanced analytics
- Convert service centers into profit centers with our real-time analytics – automatically make the most appropriate sales and retention offers.
- Increase the consistency of communication across all channels and automatically route interactions to ensure conversations can be initiated and completed in the most appropriate channel.
- Create customer communities and create the business' private social network to inspire collaboration, information cross-sharing and innovation.
- Easily connect with popular Web communities such as Twitter, Facebook and Linkedin as well as Google, Microsoft and Yahoo maps.
- Enable clients and agents to use favorite mobile devices to stay on top of issues, view latest performance metrics and fine tune service operations.